Texas Roadhouse

I don’t even wanna give them ONE star but I guess that’s the only option I can do to just write a review.
I wanted to have a birthday dinner for my fiancé here because this is his favorite place to eat. So me and a friend came in around 3ish yesterday (Wednesday) and they were pretty dead, and came up to the hostess stand (whom by which was not very friendly nor helpful) and I asked if we can book a party of 16 for tonight at 8. She stood there with a shocked face or grimace really saying «oooooo… Ummmm. Yea. No we don’t do stuff like that.» Speaking very unprofessional too. I reply «oh no! Why not? Is there a reason?» She just goes we just don’t book advance like that but just wait here and I’ll get the manager for you. I said that’s fine thank you! She comes back. And says the manager will be right out. We stand there for a good 15 – 20 mins no manager… Really? I’m sorry it shouldn’t take that long to walk out from whereever you are to speak to a customer. I mean you are the manager! It’s your duty to right a situation immediately! Esp when the place was DEAD! I’m an owner of a nail salon in Savannah I don’t make my customers wait for 20 mins when they need to ask me a question!
So I’m already mad at this point, so me and my friend spoke to each other and just decided to come back at 8 and get a table anyways bc either way my fiancé wanted to eat here. As we were waiting for the manager, the 3 or 4 girls just standing at the hostess stand not saying anything to us about him coming shortly or asking us anything at all. And even talking behind our backs about wanting to reserve a table for 16 and that they don’t do that. Ok? If it’s your policy and there’s no wiggle room, tell me. I will understand! Don’t make me sit and wait for the manager who is going to just Tell me the same thing! If you know your rules tell me don’t think about it making me think there’s hope.
Anyways, I’ll stop ranting. We come back at 745 and ask for a table for 16, the hostess then said 25 – 35 min wait. Ok that’s fine, they just looked at each other like they didn’t want to serve us. Other people came in and got a pager so I came back in and asked «do I not get a pager? Or will you come outside and tell us when our table is ready» she then gives me a rude attitude back «I’m writing it now! Wait.» Ok? Why didn’t you give me a pager when I FIRST walked in? You just told me to wait for the time and let me walk outside to sit on the bench, which is right in front of the damn hostess stand I can see through the window. Obviously the staff needs a better attitude adjustment. And needs to be friendlier… Or maybe they just had something against me? Which I have no idea why, I’m just trying to book a party and actually bring YALL business. And I was nice and smiled the whole time. Until the end that is.
So we sit and wait for 40 mins now. I come back in saying does it matter if it’s changed to 13 people? But while I was speaking the manager guy was telling his staff «where’s the 16 people? are they still here?! Bc if not we can seat other people» and I’m standing RIGHT here i can clearly hear you talking about me. So I go «excuse me I’m right here. It’s going to be 13 instead and 11 are already here half are at the bar drinking, can we sit yet? «No we are still cleaning the table» so we wait another 15 mins at this point the whole party was over it, so I decided to make the decision to move the party to jalapeños. I called them and they said they will have a table ready and waiting (which they did when we arrived) now THAT IS DAMN CUSTOMER SERVICE!!) I salute them! Calling short notice for a big party yet they still accommodate! So this point I’m irritable with the manager bc he’s rude. And he goes the table will be back to back… Um no… Why would I want a party of 13 to sit back to back? We can’t even talk to each other and have fun what’s the point? Why didn’t you tell me this early? You said we can all sit together you didn’t say separately! I’m furious with the service here and the manager needs to step up his game or don’t be one! He should have spoken to me nicely and tried everything he could to make his guests happy. Instead he just looked at me like there’s nothing I can do… Yea you could have let your staff know to tell customers y’all cannot seat a big party all together. We could have just chosen a different place to being with and not have wasted so much time back and forth and waiting. No one should have a rotten experience on their bday. Thanks again Texas Roadhouse! But we will never be coming back to y’all.

Deee-​licious! So much food for such a great price and it was all super tasty. Our waitress was pretty slow, mixed up our drinks, and didn’t bus our table often enough but all was forgiven when our food arrived! We had the portabella mushroom chicken, half rack of ribs, and kiddie mac n cheese. Although the mac n cheese looked a little out of the box, my daughter devoured it like no other. Manager brought over a sample dish wi h was pretty awesome. Just let them know it is your first time. Will be back for the hand cut steaks!

Best food ever! Service was good! Loooong wait time on weekends but it’s so worth it.

Nice place. Got a bacon cheeseburger that came with steak fries and boneless wings for an appetizer. The wings were good, I’d give them an ⁸⁄₁₀. The burger was good but somewhat average, the top bun was crunchy which I thought was awesome. Probably a ⁷⁄₁₀ for the burger. The service is great, they checked on us like 4 times which was surprising cause they were kinda busy. Overall I’d say this is a good place to eat. I know I didn’t get the steak but my dad got the ribs and they were fall off the bone good so I’m sure the steak is great as well. Give it a try. You won’t regret it.

This chain has never let us down! The kids and husband love the peanuts, and we all love the fresh baked rolls, steaks always cooked just right! Super nice servers too!

traveled to savannah from Hilton head just to try this out because of the reviews.
the grilled shrimp app. was very good and I think I could eat 50 of the rolls BUT… my wife had the Dallas Filet @$ 20.and I had the Ft. Worth Ribeye@$ 20. both grade B. stayed tender and jucy for about 3 bites. my Ribeye was overcooked, waitress/​bartender did not care.
sides were good.
we will not be back because we think Longhorn, Outback and Lonestar are all better,(in that order).
the rolls are killer though; so if you want to go «out» for great rolls this is the place!
Beware, Tuesday is kids day at the STEAK HOUSE! Why?

Wait was about 5 minutes for a table. Was my husbands first time and when asked by the waitress we told her as such. Next thing we know over comes the front house manager with a sample plate of chili green beans honey roasted corn and mash potatoes. Husband enjoyed the cactus onion shared a rack of ribs which were tasty but for me a bit dry yet the meat fell off the bones. I have to say they had the best iced tea in town!

The rolls are wonderful, and the cinnamon butter is a great touch for them. Service is very friendly and attentive. The food was great and very tasty, we had the Wednesday sirloin special, which is an 8 oz sirloin meal for $ 9.99. I was worried that the steak might be thin and tough or over cooked. It was perfectly cooked, tender, and just the right thickness. The vegetables were tasty and the baked potato was cooked well and they even seasoned the skin. Overall we made it out of the restaurant with 2 steak dinners, 1 beer, and great service for $ 23. ¹⁰⁄₁₀ would eat again.

Nice and friendly staff.

Amazing food! Great service. We were greeted quickly once we sat down. Steak cooked correctly. Everything came out hot and in a timely manner. Never saw the bottom of my tea glass. Tea was fresh. Salad was fresh. Everything had a great flavor. Our new favorite steakhouse between here and Brunswick. Even outback can’t compare.

Best pulled pork platter I’ve ever had at a Texas Roadhouse. Not only was it perfectly cooked but the take-​out waitress also made sure my order was perfect — including my request to not have the bread in the bag to prevent the temptation of indulging in it.

One of my favorite places for a steak dinner.
Hate the location being inside a freaking mall with parking being a real pain.
But– the good.
Steaks cooked to order (and mine have always been correct) over an open fire which I love because of the flavor it imparts to the food.
Baked potato is always done which can be a problem for other places.
Salads and dressings are simple but good and fresh.
I have had the following:
Filet mignon steak
Baked potato
Salad
BBQ ribs
BBQ chicken
All have been great!
And as a note I have been approximately 15 times so far and have never had a bad experience.
Being located inside the Savannah Mall drawn a lot of shoppers so there is usually a line waiting at the normal dinner hours so go Earle or go late and beware Military Pay Day as the place is packed!
I drive past Outback and Logan’s to get here so at least give it a chance.
Wait staff — about normal for Savannah.
You go to eat so don’t worry about them they are just trying to earn a living too.

Good food and ok service… like that management does come to tables to check on everything.

This review is not for the food as I did not got a chance to try it. I got seat down with my family really quick but the server never came to offer drinks or take the order. We waited 15 minutes and decided to walk out. I told the hostess about the issue and she only say im sorry. I’m never going back.

Our meal was excellent.. . BUT.. . Was ruined by the foul mouth bar tender who continued to holler out the «F» word as well as yell at the waitress on numerous occasions to tell management to «kiss his ass»! All this because he had to handle a couple of to go orders? Next time we will not be seated in the bar area! What a punk! He’d never work for me! I always thought Texas Roadhouse trained their staff & held their employees to a much higher standard.. .. Guess not! Totally disappointed tonight.

I’ve been to this location a few times. Do not like the cooking here at all. I tried the steak kebob and it had some tomato sauce on it… ick. I just wanted meat peppers and onions grilled no sauce. Who does that? On my most recent visit I had a ribeye… there was no seasoning on it at all. I have not used a steak sauce for years but this steak was so flavorless I smothered it in steak sauce. The service was fast and attentive, ergo the 2 stars, but the bad outweighs the good here. I’ve had a completely different experience at the Pooler location.

Had to wait almost 15 minutes for our server even though she was standing 5 feet from us. Fries that my wife and i got were initially lukewarm. When i asked for fresh fries the look i got was one of disgust. I enjoyed my outing on the strength of my wife. The service was poor. Food was ok. I wont be coming back here

We were in the area shopping and just wondered into Texas Roadhouse at lunch time expecting an average meal.
To our great surprise, our meal were PERFECT!!! I could have cut my steak with a spoon it was so tender. The wait south was southern friendly.
We will be looking for a Texas Roadhouse back home, and I can only hope it is as good as this one.

Okay, this is a chain restaurant which I usually try to avoid but sometimes are a necessity. That being said I try to keep my expectations low. For the price the food generally matches the quality which is fine. I have two issues however that have reoccurred that I just cant look past and have nothing to do with whether your a chain or a mom and pop. #1. The kitchen is extremely slow. Always! # 2. If you call yourself a steak house then you better know how to cook a steak to all the different temperatures you offer.
Every time I order a steak here it is extremely over cooked. I like my steak medium rare which per their menu is an option, however I have never once gotten my steak cooked to the right temperature at this location. If you like your steak cooked to medium well then go in and order it medium rare and you will leave happy. Unfortunately every time I get it and its cooked wrong we have already waited so long to get our food that there is no way I’m sending it back to wait even longer.
I have ordered a steak from this «steak house» for the last time. I will now stick with there «non-​specialties» and go with another dish. That is when I can not avoid this location all together.

We sat at the bar for a quick drink and John «aka Moose» was really great! We will be back again soon! Thanks!